MSTS is a limited liability company registered in England with the registered number 1622061. The registered office of MSTS is 30 City Road, London, EC1Y 2AG.

We are part of the Creston Group, a publicly quoted company which has a full listing on the London Stock Exchange. Creston comprises a group of marketing services companies and offers clients a broad portfolio of strategic and tactical marketing and communications solutions.

We have two sister companies within the group with whom we work regularly and which provide complementary research techniques – Marketing Sciences and CML.

Where we are

We are based in the UK, just south of London – in fact in Westerham on the Surrey/Kent border. Click on the thumbnail picture below to view a detailed map plus travel information.

You can also download a .pdf version of this map to keep and print. You will need a free copy of Adobe Acrobat Reader to access the file. Click here to download a copy now. Now click here to download the pdf version of the map.

Our resources

MSTS is a self sufficient research company with most of our needs satisfied by our own in-house resources. We have:

• two fully equipped sensory testing laboratories with air and temperature controls
   

• a state of the art electronic sensory data collection system – Compusense
   
• a panel of over 100 people with sensory acuity (present in only about 10-15% of the population)
   
• an in-house field department and a network of over 400 interviewers organised into 12 areas covering England, Wales, Scotland and Ireland. To ensure that we deliver high quality fieldwork,  we are a member of the independently audited Interviewer Quality Control Scheme (IQCS).
   
• a Data Processing department which is responsible for coding, editing and processing the results
   
• a statistical consultancy  which aids us in the complex analysis of our sensory and consumer data to produce a model of a sector or market.
  
• MSTS is a member of the Market Research Society (MRS) Company Partner Scheme, designed by the industry body to provide quality assurance to our clients.

Our team

We have a high quality team, with a blend of operational and client-focused staff.

Our executive staff have sensory and consumer research experience gained in a mixture of both agency and client environments.

The main contacts are:

Jerry Thomas – Managing Director                             jerry@msts.co.uk          01959 567322

What our clients think of us!

MSTS keep their customers happy for a second great year.   We have recently updated our annual client satisfaction survey with another glowing reference from our clients.  They particularly rated us highly for our speed and flexibility. Even more satisfying is that they are very likely to use us again and recommend us to their colleagues. Why don’t you join our list of satisfied customers?

"MSTS always provide excellent service; clear and highly actionable findings that are grounded in a thorough knowledge of food and sensory expertise. They are a strong partner agency and are highly valued by marketing and R&D"   source: top 10 UK ambient food manufacturer.

 "…a huge thank you for the work you did on our recent NPD project and for pulling together the report and recommendations so quickly.   We really appreciated it and you constantly receive rave reviews from the brand teams, thanks for all your help"   source: Kay Richmond, MR Manager, Danone

Click on the thumbnail pictures below to see our Customer Satisfaction Survey charts in detail.

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